Building eBook Crafter has been an incredible journey so far. My quest was to fill a real gap in the publishing workflow. Creating a solution that works takes significant resources. That means I need to charge fair prices while ensuring every transaction is smooth, secure and completely reliable for my customers.
While building a plugin is challenging on its own, handling everything that comes after it, namely taxes, security compliance, payment processing is a whole different level of complexity. And frankly, it’s sensitive territory where mistakes aren’t an option.
After carefully evaluating several options, I chose Freemius as my merchant of record. Let me walk you through why this matters for you as a customer.
Tax Compliance? Freemius Has Already Done the Heavy Lifting
Let’s be honest about taxes. They can keep anyone up at night, whether you’re buying software or selling it. Most of us would gladly pay experts good money just to handle the stress and complexity.
Fortunately, Freemius has already done that work for you. They’ve thoroughly researched tax laws across multiple regions and partnered with tax experts to get it right.
When you purchase eBook Crafter through Freemius, here’s what happens automatically:
- You receive proper, tax-compliant invoices without guesswork.
- EU businesses can enter their VAT number and get the B2B reverse charge exemption applied instantly.
- Tax rates are updated automatically, so if rates change during your subscription, Freemius adjusts your billing to keep you compliant without any action needed on your part.
The result is that we all stay tax compliant.
Security You Can Trust
When it comes to payment security, there’s simply no room for compromise. Your financial information deserves the highest level of protection, and that’s exactly what you get with Freemius as the merchant of record.
Freemius handles all the sensitive financial data, which means your payment information stays with security experts equipped with the right tools and knowledge for the task.
Fraud Protection and Chargeback Management Handled Professionally
Not many like to talk about it, but fraud and chargebacks are realities of online businesses. The difference is whether you’re protected or left to deal with them alone.
Freemius takes on the financial and legal responsibilities around both fraud prevention and chargeback management. If a chargeback occurs (and they do happen to every business eventually), Freemius handles the dispute process, documentation and resolution.
It protects both you and me, ensuring there’s a professional system in place for resolving any payment disputes fairly and efficiently.
Freemius definitely makes life easier for the eBook Crafter team. However, it is more about ensuring you have the best possible experience and complete peace of mind while navigating from secure checkout to proper invoicing.
Your trust matters to me, and that’s why I chose a partner I trust.
